Short version. You can delete your data yourself from the Trioxen dashboard, or email privacy@trioxen.app with the subject line "Data deletion request". We confirm within 2 business days and complete deletion from primary systems within 30 days; deletion from backups is completed within 35 days. End Users of a business that uses Trioxen can also request deletion, and we will act on it together with that business.
1. Who can request deletion
- Customers (businesses with a Trioxen account) can delete individual contacts, conversations, media, templates, integrations or the entire account.
- End Users (people who messaged a business on WhatsApp, Messenger or Instagram through Trioxen, or submitted a Facebook Lead Ad or website form connected to Trioxen) can request that their phone number, profile information, messages and lead records be deleted.
- Website visitors who booked a demo or contacted us can request deletion of the details they submitted.
2. Customers: delete data from the dashboard
Delete a contact and their conversation
- Sign in at trioxen.app and open Contacts.
- Open the contact, choose More → Delete contact, and confirm.
- The contact, their messages, media, notes, tags, lead cards and appointment history are removed from your workspace immediately and purged from our primary systems within 30 days and from backups within 35 days. The opt-in/opt-out record is retained in anonymised form for compliance (see the retention table).
Delete many contacts at once
- In Contacts, filter or select the contacts you want to remove.
- Choose Bulk actions → Delete and confirm. You can also upload a list of phone numbers to delete under Settings → Data & privacy → Bulk delete.
Delete your whole account
- Go to Settings → Data & privacy → Delete workspace.
- Export your data first if you need it (Settings → Data & privacy → Export; you receive a ZIP of contacts, conversations and media by email).
- Type your workspace name to confirm. Your workspace is deactivated immediately and permanently deleted after a 14-day grace period during which you can restore it by contacting support.
- We disconnect your WhatsApp Business Account, Facebook Page and Instagram account from Trioxen. Your phone number remains registered with Meta under your WhatsApp Business Account; you can migrate it to another provider or the WhatsApp Business app.
3. End Users: request deletion of your data
If you have messaged a business that uses Trioxen and want your data removed, choose any of these options:
- Ask the business directly. Reply in the same WhatsApp, Messenger or Instagram chat with "Please delete my data". The business is the data controller and can delete your contact from Trioxen in one step, as described above.
- Email us. Send an email to privacy@trioxen.app with the subject "Data deletion request" and include:
- the phone number or Facebook/Instagram username you used to message the business,
- the name of the business you contacted (if you know it), and
- whether you also want to opt out of future messages from that business.
- Message us on WhatsApp at +880 1337-447744 with the same details.
We will verify that the request comes from the owner of the number or account (for example by sending a one-time code to it), notify the business, and delete your data from our primary systems within 30 days and from backups within 35 days. If we cannot delete data because the business has a legal obligation to keep it (for example an invoice), we will tell you what is kept and why.
Deleting your data from Trioxen does not delete messages stored on your own device or in Meta's systems. To manage data held by Meta, see the WhatsApp Privacy Policy or your Facebook/Instagram account settings.
4. Data connected through Facebook Login or Meta apps
If you connected a Facebook Page, Instagram account or WhatsApp Business Account to Trioxen using Facebook Login, you can revoke Trioxen's access at any time:
- Open Facebook → Settings & privacy → Settings → Apps and websites (or Business integrations).
- Find Trioxen and click Remove.
- Tick "Delete posts, videos or events Trioxen posted on your timeline" if shown, and confirm.
When you remove the app, Meta sends us a data-deletion callback. We automatically disconnect the channel, delete the access token and the data we received from Meta for that connection, and record a confirmation code you can use to check the status of your request by emailing privacy@trioxen.app.
5. What is deleted and what is kept
| Deleted | Retained (and why) |
|---|---|
| Contact profile, phone number and platform IDs · all messages and media · notes, tags and custom fields · lead cards, pipeline history and appointments · chatbot session data · integration data we hold · access tokens | Invoices and payment records (7 years, tax law) · anonymised opt-out record so the contact is never messaged again · aggregated statistics that cannot identify anyone · logs needed to investigate security incidents (up to 12 months) · data we are legally required to preserve |
6. Timeline
- Immediately: data is removed from the active Platform and is no longer visible to the business or its agents.
- Within 2 business days: we acknowledge emailed or WhatsApp requests and may ask you to verify ownership.
- Within 30 days: data is purged from our primary systems.
- Within 35 days: data leaves rotating encrypted backups.
7. Contact
Trioxen Limited – Privacy Team
175 North Avenue, Gulshan-2, Dhaka 1212, Bangladesh
Email: privacy@trioxen.app · WhatsApp / phone: +880 1337-447744
See also our Privacy Policy and Terms of Service.